Term and Conditions

MyKad/iKad/Passport

    • Valid Domestic or International Driver’s License
    •   Latest Statement Bill (Credit card, utilities, Internet, etc.)

Pay by Online Transfer / Debit / E-Wallet / Paypal:

      • MyKad/iKad/Passport
      • Valid Domestic or International Driver’s License
      • Business/Work Card/Student I.D
      • Latest Statement Bill (Credit card, utilities, Internet, etc.)

Pay by Credit Card:

    • MyKad/iKad/Passport  Valid Domestic or International Driver’s License
    • Credit card customers are not required to submit business cards or utility bills.

Non-Eligible:

Expired license, fake or lack of documents, suspicious behavior, criminal records, etc.

The security deposit amount varies for each car model and its rental duration. Security Deposit Amount is between Rm100-RM1000*

Refund Policy

  • Refunded in 5 to 10 days from the return date via local or international bank transfer.

Cancellation Policy:

  • Cancel on public holidays/EARLY RETURNS/LAST MINUTE: NON-REFUNDABLE
  • Cancellations done within 14 days rental date: 50% REFUNDABLE
  • Cancellations done before 14 days rental date: FULLY REFUNDABLE

All our cars are equipped with First Party Motor Insurance which cover damages done by driver or third party. However, renter is still liable to pay loss of NCD for insurance, vehicle downtime due to repair and any other cost incurred to restore the rental car. Motor insurance will only be claimed as a last resort, we highly encourage customers to be alert and aware during rentals.

CDW insurance is for customers who wants to drive without worries in cases of damage or accidents. Pay 20% from the rental price to get extra insurance coverage worth RM3000, in cases of self or third party damage to the car.

We will only charge the customer if repair and car downtime due to accident or damage exceed RM3000.

In any cases, please do not take matters into your own hand, do inform our team immediately if you got into any accident or cause damage to the rental car. You can take pictures of the car from all angles, which show landmarks and damages on the car. We will assist and advise you on what to do next

1. Fuel Level Requirements

Renters are required to return the car with the same fuel level as it was delivered. Failure to comply will result in an additional fee.

2. Refueling Service

Renters have the option to request a full petrol refill. Charges are based on fuel type, car model, and current petrol prices.

3. Fuel Type

  • Economy/Premium/Luxury: RON95 or RON97
  • Exotic: RON97 or RON100
  • Vans/Starex/Others: Diesel

Only the person and the additional drivers stated in the contract can drive the rental car, and renters are not allowed to let any third-parties to use the rental car without the company’s consent and authorisation.

Usage Policy:

  • NO TO DRUGS, ALCOHOL, CAR THEFT, SWAP/SELLING CAR INTERNAL PARTS, IRRESPONSIBLE ATTITUDE & OTHER CRIME ACTS (ESCORT, ROBBING/SNATCH THIEF, KIDNAPPING, DRUG RUNS ETC) – You will face real & serious consequences from the top management and the PDRM (Polis Diraja Malaysia). We will ensure that you will be taken into custody and sued immediately. NON-NEGOTIABLE
  • NO SMOKING – RM200.00 PENALTY
  • NO RACING, SPEED TESTING, OFFROAD
  • DRIVE RESPONSIBLY & OBEY THE LAW
  • DO NOT DIRTY/DAMAGE THE VEHICLE

Travel Policy:

  • Renters are NOT ALLOWED to take the rental car outside Malaysia, e.g., Thailand, Singapore, or locations prohibited by and without the company’s consent. Contact us for more info.

1-2 days rental:

  • 200KM/day 

3 days & above rental:

  • Unlimited Mileage

Surcharge after exceeding mileage cap:

  •  Exceed 200KM/day – pay for another day rental

Whether it is self or third-party negligence, the renter is responsible for the costs of repair (below NON-WAIVEABLE EXCESS LIABILITIES amount) from any collision or damage done to the rental car stated in the contract.

The cost shown below does not include the car’s downtime in the car workshop, and replacement parts must be new and original. The damage repair cost varies depending on the car type and model. (Economy – Premium – Luxury – Exotic)

  • Per Head light/Tail light: RM500 – RM10,000
  • Per Window/Side Mirror: RM500 – RM10,000
  • Stone Chips: RM200 – RM10,000
  • Per Panel (driver door, fender, hood, roof, etc) – Knock & Paint: RM300 – RM10,000
  • Per Tyre/Rim: RM200 – RM10,000
  • Per Seat/Dashboard/Interior: RM200 – RM10,000
  • Smoke Odour: RM200.00
  • Missing Touch N’ Go: RM100.00
  • Missing Parking Access Card: RM200.00

🔐 Vehicle Insurance Protection

CDW & Excess – Frequently Asked Questions

🚗 Drive With Peace of Mind

Avoid unexpected repair costs and enjoy a worry-free car rental experience with CDW & Excess protection.

❓ Frequently Asked Questions (FAQ)

1️⃣ What is CDW?

CDW (Collision Damage Waiver) is an insurance protection that limits the renter’s financial responsibility in the event of an accident or vehicle damage.

➡️ Without CDW:
You may be responsible for the full repair cost

➡️ With CDW:
Your liability is limited to the Excess amount only

2️⃣ What is Excess?

Excess is the maximum amount the renter needs to pay if the vehicle is damaged or involved in an accident.

Example:

  • Actual repair cost: RM5,000

  • Excess amount: RM2,000
    👉 You only pay RM2,000, the remaining cost is covered by insurance

3️⃣ Is CDW & Excess mandatory?

❌ No, it is not mandatory
✅ However, it is highly recommended, especially for:

  • Long-distance trips

  • First-time or less experienced drivers

  • Business trips or holidays

CDW insurance is for customers who wants to drive without worries in cases of damage or accidents. Pay 20% from the rental price to get extra insurance coverage worth RM3000, in cases of self or third party damage to the car.

We will only charge the customer if repair and car downtime due to accident or damage exceed RM3000.

In any cases, please do not take matters into your own hand, do inform our team immediately if you got into any accident or cause damage to the rental car. You can take pictures of the car from all angles, which show landmarks and damages on the car. We will assist and advise you on what to do next

4️⃣ What is NOT covered by CDW & Excess?

CDW & Excess protection does not cover:

  • Reckless or negligent driving

  • Driving under the influence of alcohol or drugs

  • Intentional damage

  • Loss of vehicle keys

  • Violation of rental terms & conditions

Usage Policy:

  • NO TO DRUGS, ALCOHOL, CAR THEFT, SWAP/SELLING CAR INTERNAL PARTS, IRRESPONSIBLE ATTITUDE & OTHER CRIME ACTS (ESCORT, ROBBING/SNATCH THIEF, KIDNAPPING, DRUG RUNS ETC) – You will face real & serious consequences from the top management and the PDRM (Polis Diraja Malaysia). We will ensure that you will be taken into custody and sued immediately. NON-NEGOTIABLE
  • NO SMOKING – RM200.00 PENALTY
  • NO RACING, SPEED TESTING, OFFROAD
  • DRIVE RESPONSIBLY & OBEY THE LAW
  • DO NOT DIRTY/DAMAGE THE VEHICLE

Travel Policy:

  • Renters are NOT ALLOWED to take the rental car outside Malaysia, e.g., Thailand, Singapore, or locations prohibited by and without the company’s consent. Contact us for more info.

5️⃣ What happens if an accident occurs?

In the event of an accident:

  1. Inform our team immediately

  2. A police report may be required

  3. Your maximum payable amount will be limited to the Excess stated

6️⃣ Why should I add CDW & Excess?

✔ Protect yourself from high repair costs
✔ Avoid unexpected charges
✔ Enjoy a stress-free rental experience
✔ Drive with confidence and peace of mind

💰 CDW Examples by Vehicle Type

(Bezza, Vios, City, Almera)

  • Standard CDW: RM30–RM40 / day
    Excess: RM1,500–RM2,000

  • Zero Excess CDW: RM60–RM80 / day
    Excess: RM0

Example:
Repair cost RM5,000 → Renter pays RM2,000 max

(HR-V, CR-V, Corolla Cross, X-Trail)

  • Standard CDW: RM45–RM60 / day
    Excess: RM2,500–RM3,500

  • Zero Excess CDW: RM90–RM120 / day
    Excess: RM0

Example:
Repair cost RM7,000 → Renter pays RM3,000 max

(Alza, Innova, Vellfire)

  • Standard CDW: RM40–RM50 / day
    Excess: RM2,000–RM3,000

  • Zero Excess CDW: RM80–RM100 / day
    Excess: RM0

Example:
Repair cost RM6,500 → Renter pays RM3,000 max

(BMW, Mercedes, Alphard)

  • Standard CDW: RM80–RM120 / day
    Excess: RM5,000–RM8,000

  • Zero Excess CDW: RM150–RM250 / day
    Excess: RM0

Example:
Repair cost RM15,000 → Renter pays RM8,000 max

📌 Important Notes

  • CDW does not cover damages caused by:

    • Reckless or illegal driving

    • Off-road use

    • Violation of rental terms

  • Tyres, rims, windscreen, and interior coverage are subject to rental policy

  • Excess is usually deducted from the security deposit

✅ Quick Comparison

With CDWWithout CDW
Lower financial riskHigh financial risk
Cost capped by ExcessFull repair cost payable
Peace of mindHigher stress

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Driving in Malaysia:

According to section 28 of the Road Transport Act 1987, the holder of a foreign country’s driving license can drive in Malaysia as long as the domestic driving license is valid and is in the translation of English. Hence, tourists can use their country’s license for 90 days. This situation also relies on the applicants’ nationality and their country’s status with the Malaysian government. In addition, driving privileges from the nations stated below are identified and can be used for driving in Malaysia, subject to regulations under the Road Transport Act 1987. Nevertheless, individuals who would like to stay in Malaysia for more than 90 days for different reasons, such as working or pursuing their studies, must get their Malaysian driving license, which can be attained by attending the courses and examinations prescribed by Jabatan Pengangkutan Jalan (JPJ). Damia Car Rental highly recommends that international renters apply for an international driving permit  to avoid any complications from the authorities.

Approved List of Countries:

  • Afghanistan
  • Albania
  • Algeria
  • Argentina
  • Australia
  • Austria
  • Brazil
  • Bahamas
  • Bahrain
  • Belarus
  • Belgium
  • Bangladesh
  • Bolivia
  • Bosnia
  • Botswana
  • Bulgaria
  • Brunei
  • Cameroon
  • Canada
  • Central African
  • Chile
  • China
  • Congo
  • Costa Rica
  • Colombia
  • Croatia
  • Czechoslovakia
  • Denmark
  • Dominican Republic
  • Ecuador
  • Egypt
  • Estonia
  • Ethiopia
  • El Salvador
  • Fiji
  • Finland
  • France
  • Georgia
  • Germany
  • Ghana
  • Greece
  • Guatemala
  • Guinea
  • Honduras
  • Hong Kong
  • Holy See
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Ivory Coast
  • Japan
  • Jamaica
  • Jordan
  • Kenya
  • Korea
  • Kuwait
  • Laos
  • Latvia
  • Lebanon
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Maldive Island
  • Mauritius
  • Mexico
  • Monaco
  • Mongolia
  • Morocco
  • Myanmar
  • Namibia
  • Nepal
  • New Zealand
  • Netherlands
  • Nigeria
  • Nicaragua
  • Norway
  • Papa New Guinea
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Pakistan
  • Russia
  • Romania
  • Saudi Arabia
  • Senegal
  • Singapore
  • Slovenia
  • Southern Yemen
  • South Africa
  • Spain
  • Sri Lanka
  • Sudan
  • Switzerland
  • Syria
  • Thailand
  • Taiwan
  • Togo
  • Tunisia
  • Turkmenistan
  • Turkey
  • Uganda
  • Ukrainian Soviet
  • UAE
  • United Kingdom
  • United States
  • Uruguay
  • Uzbekistan
  • Venezuela
  • Vietnam
  • Yemen
  • Yugoslavia
  • Zambia
  • Zimbabwe
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Copyright © 2025 Damia Car Rental- All Rights Reserved

Opening Hours:
Monday – Friday 8am – 9pm

Phone: 011-7127 7475

Address: No 21-G, Jalan LP 7/4F Lestari Perdana, Taman Putra Permai Seri Kembangan AMPANG, 43300 Seri Kembangan, Selangor

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